FAQ

At this time, we are not accepting custom or commission requests through the shop.

Yes! We often attend conventions across NJ, NY, and surrounding states. Event schedules are posted on our website and social media. Items sold at events are final sale.

Many of our items are handmade, small batch, or independently manufactured in collaboration with trusted vendors. This means slight variations may occur between items.

RADLAB reserves the right to refuse any order at our discretion, including but not limited to:

Suspected fraudulent activity
Abusive customer behavior
Resale or unauthorized use of our artwork
Repeated violations of our shop policies

We also reserve the right to cancel orders in the event of listing errors, stock miscount, or pricing issues. If this happens, you will be notified and refunded in full.

Because of the nature of our products, we are unable to accept cancellations, returns, or exchanges. In the rare event that a refund is granted, please be aware it will include a non-refundable processing fee of approximately 5–10%, based on the original payment method. These fees are set by the payment processor and cannot be recovered once a payment is submitted.

Please contact us as soon as possible if you need to update your shipping address. If your order hasn't shipped yet, we’ll do our best to accommodate changes. Unfortunately, we can't make changes once an order has been shipped.

Once an order leaves our hands, we are not responsible for delays, lost items, or damage caused by the shipping carrier. If your package is lost or arrives damaged, please contact the carrier first to file a claim. You can also reach out to us—we’ll help however we can!

Most orders ship with tracking, and you will receive an email notification once your package is on its way. Some smaller international orders may ship via non-trackable services to keep shipping affordable.

Unfortunately, we are not able to offer exchanges or edits after an order is placed. Please review your cart carefully before checking out!

Yes! You can mark your order as a gift by leaving a note at checkout. While we do not offer special gift wrapping, you’re welcome to include a gift message—we’ll print it on a small card and include it with the package. Rest assured, no invoices or pricing information will be included in gift orders.

Orders are processed within 3-10 business days, excluding weekdays and holidays.

Domestic orders: Usually arrive in 3–7 business days after shipping.

Yes, international customers are responsible for any customs fees, VAT, or import taxes that may apply.

Most orders ship with tracking, and you will receive an email notification once your package is on its way. Some smaller international orders may ship via non-trackable services to keep shipping affordable.

Please first check with your local post office or carrier. If they are unable to help, feel free to reach out to us at info@radlabartstudio.com with your order number. While we can't control carrier delays or lost packages, we'll do our best to assist.

Once an order has been marked as shipped, it is in the hands of the shipping carrier and no longer under our control. While we are not responsible for lost or damaged packages, we do keep photographic records of all packed orders as part of our quality assurance process.

If your order has not been marked as delivered and it has been:

for domestic shipments, or
for international shipments,

Please reach out to us at info@radlabartstudio.com with your order number. We’ll do our best to assist and guide you on the next steps.

In rare cases where a refund is issued, a 5–10% non-refundable processing fee will apply. This fee is charged by our payment processor and cannot be recovered.

Most orders ship with tracking, and you will receive an email notification once your package is on its way. Some smaller international orders may ship via non-trackable services to keep shipping affordable.

GENERAL

AFTER ORDERING

SHIPPING & PROCESSING

ORDER DELIVERY & ISSUES

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