FAQ

We kindly ask that you review our shop policies and FAQs before placing your order. This ensures a smooth shopping experience and helps answer any questions you may have in advance

GENERAL

DO YOU TAKE CUSTOM OR COMMISSION ORDERS?

At this time, we are not accepting custom or commission requests through the shop. 

DO YOU SELL AT CONVENTIONS OR EVENTS?

Yes! We often attend conventions across NJ, NY, and the surrounding states. Event schedules are posted on our website and social media. Items sold at events are sold on a final sale basis.

ARE YOUR PRODUCTS HANDMADE?

Many of our items are handmade, small-batch, or independently manufactured in collaboration with trusted vendors. This means slight variations may occur between items.

RIGHTS AND REFUSAL OF SERVICE

RADLAB reserves the right to refuse any order at our discretion, including but not limited to:

  • Suspected fraudulent activity
  • Abusive customer behavior
  • Resale or unauthorized use of our artwork
  • Repeated violations of our shop policies

We also reserve the right to cancel orders in the event of listing errors, stock miscounts, or pricing issues. If this happens, you will be notified and receive a full refund.

 

AFTER ORDERING

RETURN POLICY

Because of the nature of our products, we are unable to accept cancellations, returns, or exchanges. In the rare event that a refund is granted, please be aware it will include a non-refundable processing fee of approximately 5–10%, based on the original payment method.

CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?

Please contact us as soon as possible if you need to update your shipping address. If your order hasn't shipped yet, we’ll do our best to accommodate changes. Unfortunately, we can't make changes once an order has been shipped.

WHAT HAPPENS IF MY PACKAGE IS LOST OR DAMAGED?

Once an order leaves our hands, we are not responsible for delays, lost items, or damage caused by the shipping carrier.

WILL I RECEIVE TRACKING INFO FOR MY ORDER?

Most orders ship with tracking, and you will receive an email notification once your package is on its way.

WHAT IF I MADE A MISTAKE ON MY ORDER?

Unfortunately, we are not able to offer exchanges or edits after an order is placed.

CAN I PLACE A GIFT ORDER FOR SOMEONE?

Yes! You can mark your order as a gift by leaving a note at checkout.

 

SHIPPING & PROCESSING

HOW LONG DOES PROCESSING TAKE?

Orders are processed within 3–10 business days, excluding weekdays and holidays.

HOW LONG DOES SHIPPING TAKE?

Domestic orders: Usually arrive in 3–7 business days after shipping.

DO YOU SHIP INTERNATIONALLY?

Yes, international customers are responsible for any customs fees, VAT, or import taxes that may apply.

 

ORDER DELIVERY & ISSUES

MY PACKAGE IS MISSING - WHAT SHOULD I DO?

Please first check with your local post office or carrier.

MY ORDER ARRIVED DAMAGED

Once an order has been marked as shipped, it is in the hands of the shipping carrier.

If your order has not been marked as delivered, and it has been:

  • for domestic shipments, or
  • for international shipments,

Please reach out to us at info@radlabartstudio.com with your order number.

WHY WAS A PROCESSING FEE DEDUCTED FROM MY REFUND?

In rare cases where a refund is issued, a 5–10% non-refundable processing fee will apply.